How to Improve your Property’s NOI

As a property manager, showcasing how your rental communities have grown financially under your care is an important part of the job. Whether you struggle with increasing your gross revenue each month or not, understanding how you can improve your property’s net operating income (or NOI) is vital.

What is NOI?

According to Investopedia, net operating income (or NOI) is “a calculation used to analyze real estate investments that generate income.” It equals all of your revenue from your rental communities (minus any of your operating expenses).

While your property’s revenue might primarily come from rental payments, other generated income might be parking fees, service fees like from vending and laundry machines, or late fees. Operating expenses can consist of your staff’s wages, insurance, property management fees, utilities, property taxes, and any additional repairs or maintenance expenses.

Quick Tip: Your NOI is calculated before taxes, and often does not include payments on loans, capital expenditures (funds used to acquire or upgrade the rental property), depreciation, and amortization (debt payments in installments).


How you can Improve your Property’s NOI

Let’s be frank: everyone who owns a rental property or two wants to improve their property’s NOI. Your net operating income is a top factor in calculating the investment value of your community, and can showcase financial growth. In order to drive the value of your communities, you need to increase your NOI. Here’s 3 ways you can do that:

  1. Increase your revenue

As you can guess, increasing the rent is the most common way to drive NOI. Depending on your rental market, you may be experiencing a boom of rent growth, or a decline. Nationally for October 2017, Apartment List has reported that this month the rent index is down by .1% after an 8 month streak of rising rents this year. The top 3 major cities to experience a year to year rental growth are Sacramento, CA with 9.7%; Reno, NV with 9.7%; and Arlington, TX with 8.6%.

Learn how to handle a rent increase negotiation

Beyond increasing the rent, you can raise your revenue through application fees, late fees, pet deposit and rent, washer or dryer rentals, garage rentals, or vending machines. Just make sure you’re complying with county, city and state law. The City of Seattle currently prohibits rental properties from charging pet fees.

  1. Decrease your expenses

Another way you can improve your NOI is by reducing your operating expenses. Common expenses consist of repairs and maintenance, utilities, staff, contract services, administrative expenses, property management fees, advertising or marketing, and prepping vacancies. While cutting how much you spend on repairs, maintenance, and staff can be a headache process, there are plenty of other expenses that you can reduce.

Installing water-saving devices can help you save on your water utility bill, cutting down on office supplies like paper and ink by taking your files online and into the cloud can help save on administrative expenses, and utilizing free rental property listing websites can help save on marketing. Investing in property management software like CICTotal Manager with reduced management fees and included management tools can also help save on costly property management expenses. Finding ways to cut down on expenses might take some time, but ultimately will help improve your community’s NOI in the long run.

  1. Increase resident retention

Move outs can be excessively expensive. It takes valuable time away from your staff to prep the vacancy, market the unit, and find new residents, and you lose out on a month or two of rental income for that vacancy. Every renewed lease means continued rental payments (and less wasted time and money prepping a unit). A few ways to increase lease renewal rates are incentives, upgrading your rental units, and holding resident events to help encourage your residents to feel like their unit becomes their home, and have a harder time leaving your community over a rent increase or ended lease.

Increasing your property’s NOI each year can be a tough challenge to overcome. It depends primarily on the market – with your main source of income being rent – and can be significantly impacted by a lot of little expenses and renter move outs. While not every year will be perfect, keep these three NOI boosting factors in mind as you consider rental increases, take on new internal processes to reduce your expenses, and host campaigns to increase resident happiness and retention. It’s all connected.

What is the biggest factor that’s impacting your NOI? Have you increased your property’s NOI through these ways before?


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Becky Bower is the Content Strategist here at the CIC Blog. She holds a degree in English, with a focus in creative writing, from CSU Channel Islands. Her biggest weakness is cake and favorite superhero is Batman.

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