When I first entered the apartment industry more than a decade ago, one of my job duties was to facilitate sales and customer service training for new property managers and leasing agents. I inherited a curriculum that exploded with so many scripts and lists and closing techniques that I watched my students’ eyes glaze over
Times may be hard, and one thing you always want is to be able to depend on your good residents to stick around. The ole reliable, the dependable, they’ve been here for a while and weren’t ever late, didn’t break things, those are the residents you want to keep. But you can’t – not forever.
In this industry, we’re always trying to figure out more about our renters. From analyzing the next generation of renters, to connecting with applicants on the latest social media platforms, to investing in AI, we’re constantly looking for new ways to attract the best residents to our properties. But when does the desire to know
Hiring can be a lengthy process filled with stacks of applications and resumes, phone calls, and decisions. While “ban the box” employment laws might seem to make it longer by changing up when you can screen for criminal histories, it’s worth it to get that extra protection from liabilities. Here’s why you shouldn’t be afraid
As the summer heat winds down and schools return to some form of opening session, we will soon be greeted with those familiar sights and smells of fall. That means cooler breezes, changing leaves, and pumpkin spice in everything. Local stores and homeowners will begin to bring out their boxes of Halloween decorations (if they
For the time being, masks do not seem like they are going anywhere. While COVID-19 isn’t precisely airborne, that doesn’t stop the virus from spreading each time that our lungs exhale. The moisture droplets from our mouths and chest cavity help the germs spread across surfaces and from there, to other people who can be
Just as states were opening up to hear unlawful detainers again, the U.S. Centers for Disease Control and Prevention (CDC) said psych! After the Trump administration directed last month that a nationwide eviction moratorium needed to be accessed, the CDC announced a new order to curb the spread of COVID-19… and you are not going
Summer is here, and nothing quite says “summer” like a day spent by the pool. Residents love knowing that after a long, hard day at work, they can relax poolside with a good book and earbuds. What better way is there to spend a Saturday with the kids than cooling off with a swim? However,
Over the past few years, we’ve seen state legislators turn up the heat when it comes to proposing and passing new landlord-tenant laws and credit reporting regulations. While prior years have been focused on ban-the-box, criminal screening restrictions, and rent control, this year’s big debate is unsurprisingly how to deal with COVID-19 related unpaid rent
While change is inevitable, certain unexpected circumstances can sometimes propel us into the future, whether we’re ready or not. The advent of COVID-19 has brought about the need to move many traditional procedures into the digital age to protect landlords and residents’ health and safety. For some, navigating these new policies requires adjusting to a