Consumer Portal FAQ

Consumer Portal FAQ


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In an effort to protect your privacy and help mitigate the risk of your report ending up in the wrong hands, as well as to help ensure the accuracy of the information in the report, we ask for Personal Identifying Information (PII) to cross reference to information that may be reported. l court proceeding. They are an abstract of the judgment for possession in the case.

Although it may be possible to access a report on you without your social security number, the more data points that we can match, the higher the likelihood of a complete and accurate report.

Because an Income Tax Identification Number (ITIN) is not typically used by the national credit bureaus, or by the courts as identification for public records, it is not likely to be helpful in generating a record.

Yes. In order to verify your identity, your legal name is required.

If our online system is unable to complete your request, we require your phone number so that our consumer relations team may contact you.

All consumer information is securely stored using bank-level encryption. Highly sensitive information, such as your Social Security Number, is used one time to verify your identity and is not stored in our system for anyone to access.

To download a copy of CIC’s Terms & Conditions, Click Here.


Click here to enter your email.  An email will be sent to you with additional instructions on how to reset your password.

If you’ve requested a password reset, and have not received an email to assist you, there are two possible reasons. Check your ‘Spam’ or ‘junk’ folders to see if the email ended up there. It’s also possible you still need to register an account or may have previously registered using a different email address.

If you forgot your security question, please contact our technical support team at (800) 288-4757 opt. 4.

For security reasons, the website will automatically log you out of your account after a few minutes of inactivity. You can log in again right away to continue using the website.


Archived reports are no longer accessible through the consumer dashboard. To retrieve an archived report, contact our technical support team at (800) 288-4757 Opt. 4. Some data (such as credit report information) will expire after 30 days, but some public records may still be available.

If you already have a copy of your CIC report and believe there is incomplete or inaccurate information, you may request to have that information reviewed.

The fastest way to file for a dispute is by clicking the red button below the report in your dashboard or filling out our online form here. You will need to provide a government-issued photo ID and (to help expedite your investigation) supporting case documentation.

You can also contact our customer care team at 888-316-4242.

To change your account information, log into your consumer dashboard account and click “my profile” on the dashboard sidebar. Any changes made to your profile do not change any information on your report. If you feel that any information on your report is incorrect or incomplete, please fill out our dispute form here.

Annual Eviction Report

You’re entitled to a free annual eviction report once every 12 months. If you have requested your free eviction report from CIC within 365 days, your request will not be processed.

Your state might require additional guidance before accessing your eviction report.

To print a copy of your annual eviction report, go to the report and click “print” in the top right corner of the report.

For security reasons, you cannot email your report directly through the consumer portal. However, if you would like a digital copy of your report, you can click the “print” button in the top right corner and save it as a PDF. Once saved, it is up to your discression who you share it with. 

While you can certainly suggest using your eviction report to your future landlord or the realtor, most rental properties require a fresh tenant screening report when reviewing applications.

Copy of the Credit Report

To request a copy of your CIC report (within 60 days of adverse action), click here.

Want to Learn More About Records?

Got questions about criminal or eviction public records? We got answers!