Consumer Assistance

Consumer Assistance

How Can We Help?

Select one of the options below to expedite your request.

"I want to Dispute something on my report."
"I want an Eviction Report on myself."
"I was Denied and request a Copy of my Report."
"I had my Eviction Expunged."

We recommend you use Google Chrome, Microsoft Edge, Apple Safari, or Explorer 11.0+ to complete the above Consumer Assistance forms.

How to Contact Consumer Assistance

Click on one of the request reasons above.

OR

Call 888-316-4242

For Fax or Mail Requests

To protect your consumer rights, we need information from you verifying your identity before we can process your request. Please either fax or mail us a letter with:

  1. Your full name
  2. Current address
  3. Previous Address
  4. Phone number
  5. Social Security Number (SSN)
  6. Date of birth (DOB)
  7. Clear copy of your Driver’s License or other form of state issued I.D. Please ensure the copy is legible and can be read easily.
  8. Explanation of your inquiry or dispute.

Mail Your Request To:
CIC Consumer Relations
3700 Crestwood Pkwy, #270
Duluth, CA 30096

Due to COVID-19 protocols, in-person visits are not available. 

Fax Your Request To:
Attn: CIC Consumer Relations
Fax: 888.797.2254

For Phone Assistance:
Call 888-316-4242

For other consumer questions or requests such as a security freeze or reporting a court expungement, call 888-316-4242.

My Credit Report

(Experian, TransUnion, & Equifax)

If you have been turned down for rental or employment purposes on a credit report provided by a company other than Contemporary Information Corp. (CIC), you can get a copy of your report, free of charge, by calling (877) 322-8228 or by clicking www.annualcreditreport.com.

Consumer Resources

To receive additional information about your rights as a consumer, please visit these free resources.

You are entitled to a free copy of your credit report once every 12 months. This is the only safe and authorized source provided by Experian, TransUnion and Equifax to provide your report annually.

Click Here

Consumers can now report telephone bills, utility bills, and other credit accounts, otherwise not generally included on the credit report, to boost credit scores and overall make an impact on their consumer profile.

Click Here

A monthly monitoring service that notifies consumers of any changes reported to the 3 major bureaus. (fee required)

Click Here

A guide to understanding the differences between a traditional FICO score, and the VantageScore 4.0.

Click Here

The nation’s largest and longest-serving nonprofit financial counseling organization.

Click Here

Amendments to the FCRA designed to improve the accuracy of consumers’ credit-related records.

Click Here

Helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules.

Click Here

Protects consumers by preventing anticompetitive, deceptive, and unfair business practices.

Click Here

The Federal Trade Commission’s site dedicated to assisting consumers that have been victims of identity theft.

Click Here

An initiative by Experian, TransUnion and Equifax to make credit reports more accurate and easy to correct.

Click Here

Promotes accuracy, fairness and privacy of information in files of consumer reporting agencies.

Click Here

A nonprofit organization supporting victims of identity theft, and promoting public education about ID theft.

Click Here

A nonprofit consumer education and advocacy organization aimed at empowering consumers to protect their privacy.

Click Here

A guide to what consumers should know about specialty reports such as tenant screening and background checks.

Click Here

Consumer Assistance

How Can We Help?

Select one of the options below to expedite your request.

"I want to Dispute something on my report."
"I want an Eviction Report on myself."
"I was Denied and request a Copy of my Report."
"I had my Eviction Expunged."

We recommend you use Google Chrome, Microsoft Edge, Apple Safari, or Explorer 11.0+ to complete the above Consumer Assistance forms.

How to Contact Consumer Assistance

Click on one of the request reasons above.

OR

Call 888-316-4242

For Fax or Mail Requests

To protect your consumer rights, we need information from you verifying your identity before we can process your request. Please either fax or mail us a letter with:

  1. Your full name
  2. Current address
  3. Previous Address
  4. Phone number
  5. Social Security Number (SSN)
  6. Date of birth (DOB)
  7. Clear copy of your Driver’s License or other form of state issued I.D. Please ensure the copy is legible and can be read easily.
  8. Explanation of your inquiry or dispute.

Mail Your Request To:
CIC Consumer Relations
3700 Crestwood Pkwy, #270
Duluth, CA 30096

Due to COVID-19 protocols, in-person visits are not available.

Fax Your Request To:
Attn: CIC Consumer Relations
Fax: 888.797.2254

For Phone Assistance:
Call 888-316-4242.

For other consumer questions or requests such as a security freeze or reporting a court expungement, call 888-316-4242.

My Credit Report

(Experian, TransUnion, Equifax)

If you have been turned down for rental or employment purposes on a credit report provided by a company other than Contemporary Information Corp. (CIC), you can get a copy of your report, free of charge, by calling (877) 322-8228 or by clicking www.annualcreditreport.com.

Consumer Resources

To receive additional information about your rights as a consumer, please visit these free resources.

You are entitled to a free copy of your credit report once every 12 months. This is the only safe and authorized source provided by Experian, TransUnion and Equifax to provide your report annually.

Click Here

Consumers can now report telephone bills, utility bills, and other credit accounts, otherwise not generally included on the credit report, to boost credit scores and overall make an impact on their consumer profile.

Click Here

A monthly monitoring service that notifies consumers of any changes reported to the 3 major bureaus. (fee required)

Click Here

A guide to understanding the differences between a traditional FICO score, and the VantageScore 4.0.

Click Here

The nation’s largest and longest-serving nonprofit financial counseling organization.

Click Here

Amendments to the FCRA designed to improve the accuracy of consumers’ credit-related records.

Click Here

Helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules.

Click Here

Protects consumers by preventing anticompetitive, deceptive, and unfair business practices.

Click Here

The Federal Trade Commission’s site dedicated to assisting consumers that have been victims of identity theft.

Click Here

An initiative by Experian, TransUnion and Equifax to make credit reports more accurate and easy to correct.

Click Here

Promotes accuracy, fairness and privacy of information in files of consumer reporting agencies.

Click Here

A nonprofit organization supporting victims of identity theft, and promoting public education about ID theft.

Click Here

A nonprofit consumer education and advocacy organization aimed at empowering consumers to protect their privacy.

Click Here

A guide to what consumers should know about specialty reports such as tenant screening and background checks.

Click Here