Consumer Assistance

CIC contact and customer service

If you are a consumer who has been denied credit, employment or housing on the basis of a report that was provided by CICReports please contact our Consumer Relations Department.

CIC contact and customer service

If you are a consumer who has been denied credit, employment or housing on the basis of a report that was provided by CICReports please contact our Consumer Relations Department.

CONSUMER DISPUTES

If you have been turned down for a credit granting decision, rental or employment based on a credit report provided by a company other than Contemporary Information Corp. (CICReports), you can get a copy of your own credit report, free of charge, by calling (877) 322-8228 or by clicking www.annualcreditreport.com. If you were denied because of information reported by Contemporary Information Corp. If you have been turned down for a rental, employment or other request, based on a credit report, verification, criminal or eviction report, or other information provided by Contemporary Information Corp. (CICReports), use any of the methods below to contact our Consumer Relations Department for more information.

1) Submit ALL required information on the contact form available on this page.

OR

2) FAX or MAIL your request to our office: To protect your consumer rights, we need information from you verifying your identity before we can process your request.

Please either fax or mail us a letter with:

  1. Your full name
  2. Current address
  3. Previous Address
  4. Phone number
  5. Social Security Number (SSN)
  6. Date of birth (DOB)
  7. Clear copy of your Driver’s License or other form of state issued I.D. Please ensure the copy is legible and can be read easily.
  8. Explanation of your inquiry or dispute.

If you are lacking one or more of the items listed above, contact our Consumer Relations Department to discuss your specific needs.

Methods of Contact
Use the consumer contact form (above), or one of the methods below:

Mail Your Request To:

 

CIC Consumer Relations

42913 Capital Drive, Unit 101

Lancaster, CA 93535

Fax Your Request To:

 

Attn: CIC Consumer Relations

Fax: 888.797.2254

Visit Our Office: by appointment only

42913 Capital Drive, Unit 101

Lancaster, CA 93535

Mon – Fri, 10am – 4pm PDT

Phone: 800.288.4757 opt. 5

ANNUAL EVICTION REPORTS

CICReports will provide consumers, free of charge, a copy of eviction record information contained in our national database upon written request on an annual basis.  Please fill out the contact form on this page and specify “Free Annual Eviction Report” in the comments section or call (800) 288-4757 for more information.  To avoid potential ID theft, CICReports will require additional identifying documentation from you to ensure that you are the subject of the report prior to releasing any information.

CONSUMER RESOURCES

To receive additional information about your rights as a consumer, please visit any of these available free resources.

Annual Credit Report.com

You are entitled to a free copy of your credit report once every 12 months. This is the only safe and authorized source provided by Experian, TransUnion and Equifax to provide your report annually.

Identity Guard Credit Monitoring

A monthly monitoring service that notifies consumers of any changes reported to the 3 major bureaus.


National Foundation for Credit Counseling (NFCC)

The nation’s largest and longest-serving nonprofit financial counseling organization.


Consumer Financial Protection Bureau (CFPB)

Helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules.


FTC Identity Theft Information (FTC)

The Federal Trade Commission’s site dedicated to assisting consumers that have been victims of identity theft.


Fair Credit Reporting Act (FCRA)

Promotes accuracy, fairness and privacy of information in files of consumer reporting agencies.


Privacy Rights Clearinghouse (PRC)

A nonprofit consumer education and advocacy organization aimed at empowering consumers to protect their privacy.

VantageScore 4.0

A guide to understanding the differences between a traditional FICO score, and the VantageScore 4.0.


Fair and Accurate Credit Transaction Act (FACTA)

Amendments to the FCRA designed to improve the accuracy of consumers’ credit-related records.


Federal Trade Commission (FTC)

Protects consumers by preventing anticompetitive, deceptive, and unfair business practices.


National Consumer Assistance Plan (NCAP)

An initiative by Experian, TransUnion and Equifax to make credit reports more accurate and easy to correct.


Identity Theft Resource Center (ITRC)

A nonprofit organization supporting victims of identity theft, and promoting public education about ID theft.


PRC – Specialty Reports (PRC)

A guide to what consumers should know about speciality reports such as tenant screening and background checks.

CIC Legal

Every potential employee undergoes a rigorous background screening prior to becoming a team member. Utilizing past experience from a diversified base of candidates, Contemporary Information Corp. (“CIC”) is able to continually be the front runner in regards to implementing the ever changing legalities.

CIC is a privately held California corporation and we are not affiliated with other companies that have similar initials, such as CIC Mortgage Credit.

CIC Legal

Every potential employee undergoes a rigorous background screening prior to becoming a team member. Utilizing past experience from a diversified base of candidates, Contemporary Information Corp. (“CIC”) is able to continually be the front runner in regards to implementing the ever changing legalities.

CIC is a privately held California corporation and we are not affiliated with other companies that have similar initials, such as CIC Mortgage Credit.

All legal notices should be delivered to our attorney:

Edward Sieglar

16633 Ventura Blvd., #1200

Encino, CA 91436

COMPLIANCE

CIC compiles and reports information for use by property managers, landlords, realtors, commercial entities, employers and other professionals for use in the execution of residency/employment decisions. The collection and dissemination of information in this manner is defined by the Fair Credit Reporting Act (FCRA). As a consumer reporting agency, CIC is regulated by the Federal Trade Commission and the Consumer Financial Protection Bureau. We acknowledge responsibility to both clients and their applicants and practice impartiality and respect for the consumer’s privacy. CIC utilizes extensive internal training, written procedure and client education to insure the accuracy of information from any and all sources and see that such information is reported only to qualified clients/subscribers with a permissible purpose pursuant to the FCRA.

CIC reserves the right to deny participation privileges to any entity who would use the information for unlawful purposes, unlawful discrimination, or willfully fail to follow all provisions detailed by the FCRA, regulations from the U.S. Equal Employment Opportunity Commission (EEOC) or other applicable Federal, State and local law.

Employees that have access to consumer reports, sensitive consumer data or business credit access are trained on the sensitive nature of this information. All CIC professionals having any contact with consumer information are trained on the civil and criminal liabilities for misuse of this information.

Consumers are entitled to obtain one free copy of his/her consumer file from certain consumer reporting agencies during each 12-month period. For information on how to receive a copy of your Experian, TransUnion or Equifax report please visit: www.annualcreditreport.com.

CIC will provide consumers, free of charge, a copy of eviction record information contained in our national database upon written request on an annual basis.  Please fill out the contact form on this page and specify “Free Annual Eviction Report” in the comments section or call (800) 288-4757 for more information.  You may also fax your request with the requested information to (888) 797-2254, attention:Compliance.  To avoid potential ID theft, CIC will require additional identifying documentation from you to ensure that you are the subject of the report prior to releasing any information.

Every key member of CIC is FCRA/FACTA Certified by the National Consumer Reporting Association.

PRIVACY POLICY

Protecting your privacy is a priority at Contemporary Information Corporation (CIC). To underscore our fundamental commitment to privacy and our vision that good privacy is good business, we have adopted an online privacy policy for all of our Web sites. This policy reflects and implements (in an online setting) our corporate privacy principles.

Protecting your privacy is a priority at Contemporary Information Corporation (CIC). To underscore our fundamental commitment to privacy and our vision that good privacy is good business, we have adopted an online privacy policy for all of our Web sites. This policy reflects and implements (in an online setting) our corporate privacy principles.

INFORMATION COLLECTION

I. Personally-identifiable information.

This site only collects personally-identifiable information from you if you choose to provide this information to us. Personally identifiable information collected with your consent may include, for example, name, mailing address, email address, telephone number, social security number, date of birth, user id and password (if you have one), resume information, information that you may supply in connection with applying for an account with us, information about orders you place, any responses you choose to provide to survey questions, or any inquires you may make through our Web site.

II. Cookies.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. This site uses first and third party cookies (session and persistent), however personally identifiable information is not collected through the use of cookies. Cookies are used to determine whether a visitor is unique or whether a visitor has viewed our site before. This site uses session cookies in our job opportunity section of the Web site for single sign-on into the application and persistent cookies for Web site traffic analysis. Cookies are also used in sections of this site which require user log-in to authenticate and validate users and to determine whether a user’s session is active or has timed-out. While most browsers are set to accept cookies by default, you can set yours to refuse cookies or to alert you before accepting them. Your browser manufacturer has information on changing the default setting for your specific browser.

III. Non personally-identifiable information.

This site also collects non personally-identifiable information. For example, as you browse this Web site we may collect information about your visit, but not about you personally. Via Web server logs, for example, we may monitor statistics such as: the number of people that visit our site, which page(s) are visited on our site, from which domain our visitors come (e.g., aol.com, hotmail.com, etc.), and which browsers people use to visit our site (e.g., Mozilla Firefox, Microsoft Internet Explorer, etc.). Our Web site uses an outsourcing program to assist us in analyzing this data to better tailor our Web site.

I. Personally-identifiable information.

This site only collects personally-identifiable information from you if you choose to provide this information to us. Personally identifiable information collected with your consent may include, for example, name, mailing address, email address, telephone number, social security number, date of birth, user id and password (if you have one), resume information, information that you may supply in connection with applying for an account with us, information about orders you place, any responses you choose to provide to survey questions, or any inquires you may make through our Web site.

II. Cookies.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. This site uses first and third party cookies (session and persistent), however personally identifiable information is not collected through the use of cookies. Cookies are used to determine whether a visitor is unique or whether a visitor has viewed our site before. This site uses session cookies in our job opportunity section of the Web site for single sign-on into the application and persistent cookies for Web site traffic analysis. Cookies are also used in sections of this site which require user log-in to authenticate and validate users and to determine whether a user’s session is active or has timed-out. While most browsers are set to accept cookies by default, you can set yours to refuse cookies or to alert you before accepting them. Your browser manufacturer has information on changing the default setting for your specific browser.

III. Non personally-identifiable information.

This site also collects non personally-identifiable information. For example, as you browse this Web site we may collect information about your visit, but not about you personally. Via Web server logs, for example, we may monitor statistics such as: the number of people that visit our site, which page(s) are visited on our site, from which domain our visitors come (e.g., aol.com, hotmail.com, etc.), and which browsers people use to visit our site (e.g., Mozilla Firefox, Microsoft Internet Explorer, etc.). Our Web site uses an outsourcing program to assist us in analyzing this data to better tailor our Web site.

INFORMATION USE AND CONSUMER CHOICE

The information collected by this Web site is used only for responding to your inquiries and otherwise corresponding with you, for processing transactions you request, maintaining your account (if you have one), and for the administration, review and/or the improvement the content of our Web sites.

We may contact you in response to your comments or inquiries, as part of the maintenance of your account with us (if you have one), or in order to complete a transaction that you requested. We may also contact you to inform you of other products or services we believe may be of interest to you, but we will offer you an opportunity not to receive such communications. If you decide that you do not want to receive further e-mails regarding your inquiry from CIC, you can reply to the e-mail or use the telephone number (888) 316-4242 with a request that we not continue to e-mail you.

We do not use outside data sources to enrich marketing data obtained online. If you choose to use our referral service to tell a friend about our site or a particular product or service, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail message with information about the product or service and/or inviting him or her to visit the site. This message may include your name and/or e-mail address and any optional message that you elect to send along with our e-mail. We do not retain the information that you provide as part of this referral service (although we may retain your friend’s e-mail address if he or she requests to receive additional information or e-mail messages from us).

ONWARD TRANSFER

We may disclose information you provide to us to third parties in order to complete a transaction that you requested. We may also outsource some tasks, including the operation of certain Web site functions, that require access to information you supply online. In such cases, however, we require that the companies acting on our behalf abide by our privacy policy and institute safeguards to protect the confidentiality of your information. Finally, please note that we may disclose personal information when required by law or in the good faith belief that such action is necessary in order to comply with the law or legal process.

ACCESS AND INFORMATION

As an information company, we know the importance of accurate data. Therefore, we strive to maintain the accuracy of the information collected through this Web site. Furthermore, we believe that the individual is invaluable in ensuring that data is complete and accurate. We will provide you with access to personally-identifiable information you provide through our Web site for as long as we maintain that information in a readily accessible format. Similarly, we permit and encourage you to correct inaccuracies in the information you submit to us through our Web site.

SECURITY

We take steps to protect against the loss, misuse, or unauthorized alteration of personally-identifiable information collected through this Web site. We recognize the importance of security for all personally-identifiable information collected by our Web site. We exercise care in providing secure transmission of your information from your PC to our servers. Once we receive personally-identifiable information, we take steps to protect its security on our systems. In the event we request or transmit sensitive information, such as credit card information or Social Security Numbers, we use industry standard, secure socket layer (“SSL”) encryption. We limit access to personally-identifiable information to those employees who need access in order to carry out their job responsibilities.

We do not transfer any consumer personal information to third-parties outside of the United States or its territories.

PRIVACY NOTICE: CALIFORNIA INVESTIGATIVE CONSUMER REPORTS

PRIVACY NOTICE: CALIFORNIA INVESTIGATIVE CONSUMER REPORTS

THIS NOTICE IS PROVIDED TO CALIFORNIA RESIDENTS

Under California law (Civil Code § 1786.10-1786.40), an “investigative consumer report” is a consumer report containing information on a consumer’s character, general reputation, personal characteristics or mode of living.   Under California law, CIC compiles “investigative consumer reports” about individuals and provides them to businesses for background screening related to tenancy and employment purposes, including whether to rent or lease residential property or whether to hire, promote or retain an individual.

PERSONAL INFORMATION DISCLOSURE: UNITED STATES OR OVERSEAS

In connection with our preparation and processing of “investigative consumer reports” under California law, we are required to advise you whether personal information about you is transferred to authorized service providers and affiliates outside the United States and its territories. CIC does not transfer personal information about you outside the United States and its territories.

PRIVACY PRACTICES

CIC’s policies and procedures for preparing and processing investigative consumer reports are designed to comply with the requirements of the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786.10 et. seq.) and the federal Fair Credit Reporting Act (15 U.S.C. § 1681 et. seq.).   CIC, for example, maintains policies and procedures designed to limit the purposes for, and circumstances under which, we furnish investigative consumer reports. CIC maintains reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. CIC provides individuals with the ability to request, upon proper identification, access to information we hold about them in our investigative consumer reporting files. CIC conducts reinvestigations of the accuracy and completeness of information at the individual’s request. CIC also has implemented administrative, technical and physical safeguards designed to protect the information that CIC maintains in our investigative consumer reporting files.

CALIFORNIA CONSUMER PRIVACY ACT 2018

In compliance with CA Civ 1798.100 as amended and by CA AB 375, (which takes effect on January 1, 2020), and in cooperation with the spirit of the General Data Protection Regulation (GDPR) as enacted by the European Union, upon request, CIC will remove consumer PII data that would be stored on CIC’s systems, with the exception of archival reports pulled prior to the request for removal. Said archival reports must remain on our system for a period of not less than 6 years and one additional year for discovery to effectively comply with the Fair Credit Reporting Act (FCRA).

QUESTIONS

To obtain additional information about CIC’s privacy practices and policies in connection with its preparation and processing of “investigative consumer reports”, please contact:

Compliance Manager
Contemporary Information Corp.
42913 Capital Dr., Unit 101
Lancaster, CA 93535
[email protected]
Phone: (800) 288-4757 option 6

We may revise this online privacy policy as needed.

THIS NOTICE IS PROVIDED TO CALIFORNIA RESIDENTS

Under California law (Civil Code § 1786.10-1786.40), an “investigative consumer report” is a consumer report containing information on a consumer’s character, general reputation, personal characteristics or mode of living.   Under California law, CIC compiles “investigative consumer reports” about individuals and provides them to businesses for background screening related to tenancy and employment purposes, including whether to rent or lease residential property or whether to hire, promote or retain an individual.

PERSONAL INFORMATION DISCLOSURE: UNITED STATES OR OVERSEAS

In connection with our preparation and processing of “investigative consumer reports” under California law, we are required to advise you whether personal information about you is transferred to authorized service providers and affiliates outside the United States and its territories. CIC does not transfer personal information about you outside the United States and its territories.

PRIVACY PRACTICES

CIC’s policies and procedures for preparing and processing investigative consumer reports are designed to comply with the requirements of the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786.10 et. seq.) and the federal Fair Credit Reporting Act (15 U.S.C. § 1681 et. seq.).   CIC, for example, maintains policies and procedures designed to limit the purposes for, and circumstances under which, we furnish investigative consumer reports. CIC maintains reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. CIC provides individuals with the ability to request, upon proper identification, access to information we hold about them in our investigative consumer reporting files. CIC conducts reinvestigations of the accuracy and completeness of information at the individual’s request. CIC also has implemented administrative, technical and physical safeguards designed to protect the information that CIC maintains in our investigative consumer reporting files.

CALIFORNIA CONSUMER PRIVACY ACT 2018

In compliance with CA Civ 1798.100 as amended and by CA AB 375, (which takes effect on January 1, 2020), and in cooperation with the spirit of the General Data Protection Regulation (GDPR) as enacted by the European Union, upon request, CIC will remove consumer PII data that would be stored on CIC’s systems, with the exception of archival reports pulled prior to the request for removal. Said archival reports must remain on our system for a period of not less than 6 years and one additional year for discovery to effectively comply with the Fair Credit Reporting Act (FCRA).

QUESTIONS

To obtain additional information about CIC’s privacy practices and policies in connection with its preparation and processing of “investigative consumer reports”, please contact:

Compliance Manager
Contemporary Information Corp.
42913 Capital Dr., Unit 101
Lancaster, CA 93535
[email protected]
Phone: (800) 288-4757 option 6

We may revise this online privacy policy as needed.