Posts by Becky Bower

Can You Ask Someone Why They Lost Their Job in 2020?

When looking through piles of resumes, searching for the perfect person to fit your team, you have an image in your mind. They are experienced: specifically, someone who has worked in the rental housing industry before. They have a driver’s license, so they can get to all the properties with relative ease. They’re energetic, with

Read More
Paper Cut out in front of gavel

The CDC’s FAQ Says More About How to File for Eviction

It seems like rental housing laws pop up in the blink of an eye. Since the sweat-inducing rental housing laws proposed in August, we’ve got plenty of updates. There are more answers to the industry’s most pressing questions surrounding the CDC’s eviction moratorium, and there are new state-specific changes regarding unlawful detainer forms, eviction appeals,

Read More

Renter Information Security Has Never Been More Important – Here’s How to Do It Right

With the holidays coming up and more people shopping online than ever, identity theft is a greater risk than ever. While it’s up to your residents to protect their digital information, it’s up to you to secure the personally identifiable information (or PII) that your management team has records of. From information on the application,

Read More

Helpful Advice for New Property Managers and Operators

When I first entered the apartment industry more than a decade ago, one of my job duties was to facilitate sales and customer service training for new property managers and leasing agents. I inherited a curriculum that exploded with so many scripts and lists and closing techniques that I watched my students’ eyes glaze over

Read More
zodiac starry spiral

Zodiac Housing Discrimination is More Common Than You Think

In this industry, we’re always trying to figure out more about our renters. From analyzing the next generation of renters, to connecting with applicants on the latest social media platforms, to investing in AI, we’re constantly looking for new ways to attract the best residents to our properties. But when does the desire to know

Read More
Illustrated woman covering ears from news

Rental Housing Laws That’ll Make You Sweat

Over the past few years, we’ve seen state legislators turn up the heat when it comes to proposing and passing new landlord-tenant laws and credit reporting regulations. While prior years have been focused on ban-the-box, criminal screening restrictions, and rent control, this year’s big debate is unsurprisingly how to deal with COVID-19 related unpaid rent

Read More